California Department of Rehabilitation Vehicle Repair Assistance

The California Department of Rehabilitation (DOR) provides vocational rehabilitation services to eligible Californians with disabilities to help them prepare for, obtain, retain or advance in employment.

Depending on the individual's circumstances and approved employment plan, transportation-related assistance may be included when it is necessary to achieve an employment goal.

DOR itself determines eligibility and authorizes services. Proline Auto Repair does not determine whether a customer qualifies for DOR assistance.

DOR services are individualized rather than a standard package. Approved services are documented in the person's Individualized Plan for Employment (IPE).

Proline Auto Repair can help DOR consumers understand what documentation we need before scheduling an authorized repair.

DOR Vehicle Repair Assistance Is Not a General Public Auto Repair Rebate

DOR services are connected to an eligible consumer's disability, employment goal and approved vocational rehabilitation plan.

Vehicle-related assistance must generally be determined necessary and authorized through the customer's DOR counselor.

Proline cannot approve DOR benefits.

Customers should obtain authorization before repair work begins.

Who Is DOR For?

A person may qualify for vocational rehabilitation services when:

• They have a physical or mental impairment that substantially interferes with securing or maintaining employment;
• Vocational rehabilitation services are necessary for them to prepare for, obtain, retain or regain employment;
• And they can benefit from DOR services toward an employment outcome.

Individuals receiving certain Social Security disability benefits or holding a valid Ticket to Work may be presumed eligible, although the DOR process and service authorization still apply.

How DOR-Authorized Vehicle Repair May Work

1. Work With Your DOR Counselor

   Discuss transportation barriers and vehicle-repair needs with your assigned counselor.

2. DOR Determines Whether the Service Is Necessary

   DOR determines whether the requested service fits your employment goal and approved plan.

3. Obtain Authorization

   Receive the appropriate DOR authorization before asking Proline to perform covered work.

4. Schedule With Proline

   Once authorization is confirmed, Proline can review the vehicle and the approved repair scope.

5. Repairs Follow the Authorization

   Any additional repair not covered by the authorization is discussed with you before additional work is performed.

Not every mechanical repair can be paid by DOR. DOR decides which services are authorized.

Already Working With the Department of Rehabilitation?

If your DOR counselor has discussed vehicle repair assistance with you, contact Proline before scheduling the repair. Please have available:

• Your DOR counselor's name
• Counselor contact information
• Any authorization or purchase documentation provided by DOR
• Vehicle year, make and model
• VIN if available
• Description of the vehicle concern

Contact Proline About a DOR Repair · Call (760) 977-0414

Need to Apply for DOR Services?

Customers who are not currently DOR consumers must apply directly through the California Department of Rehabilitation.

Proline cannot enroll customers in DOR or determine their eligibility.

How to Apply for California DOR Services · Find a DOR Office · California DOR Eligibility Information

Current DOR Program Status

California DOR currently reports that Vocational Rehabilitation is operating under an Order of Selection. New applicants who are determined eligible are currently placed on a waiting list. Consumers who already have an approved and signed Individualized Plan for Employment continue to receive approved services. Because this status may change, check the official DOR page for the latest information.

View Current DOR Program Status

Department of Rehabilitation Repair FAQs

Does DOR pay for everyone's car repair?

No. DOR is a vocational rehabilitation program for eligible people with disabilities. Services must relate to the individual's employment goal and be approved through DOR.

Can Proline approve me for DOR assistance?

No. Eligibility and service authorization are determined by the California Department of Rehabilitation.

Should I repair my vehicle before getting DOR authorization?

Customers seeking DOR payment should obtain authorization before covered work is performed.

What should I bring to Proline?

Bring or provide the DOR authorization information, your counselor's contact information and your vehicle information.

Can DOR pay for any repair my vehicle needs?

Not necessarily. DOR determines which services are necessary and authorized under your individual plan, so payment for any specific repair is not guaranteed.

I'm not currently enrolled in DOR. Can Proline apply for me?

No. Customers must apply directly to the California Department of Rehabilitation.

Program eligibility, benefits and authorization are determined by the respective program. Proline Auto Repair does not determine program eligibility and cannot guarantee approval or payment. Program requirements and funding availability may change.